“Take This Job and Shove It?” or “Something to Talk About?”
How to Design and Implement Effective Exit Surveys

Summary:

In a down economy, managers are being asked to thin their ranks. So why spend money hearing what people have to say about your company when they leave? On the contrary, now is an important time to listen up. Your employees can provide you with the information you need to develop better retention strategies and other HR programs. This article discusses:

• A new approach to exit surveys that focuses on importance and how well needs were met rather than just satisfaction.
• Four key things to keep in mind when building an exit survey
• Uses for exit survey data beyond retention

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